Eliminate Odors Don't Mask Them

Troubleshooting Guide

Problem: Cloudy ice cubes or milky colored water
Cause Solution
Bad membrane Use TDS Tester Meter to check membrane. Replace membrane and sanitize when below 75% rejection.
High oxygen water supply - High oxygen content causing tiny bubbles.
- Some refrigerators freeze differently, leaving the ice cube looking cloudy. Let cube dissolve in glass of water. If just air, will float to surface and dissipate.
System is still new This is normal and should clear up in two weeks
Problem: Noisy drain or faucet
Cause Solution
Air gap faucet A little noise is common with air gap faucets. Check manual to be sure installed in proper location. Allow two weeks for air to work out of system.
Drain tube Check that drain tube from faucet is continuously down hill to drain saddle. Loops or dips will cause noise and back up in drain line to faucet.
Problem: Filter housing sump leak
Cause Solution
O ring not sealed properly If O-ring is damaged, replace. If dirty, clean, lubricate with Dow 111 silicone sealant and retighten filter housing sump. Hand tighten firmly. Do not use a filter housing wrench to tighten.
Problem: Hole on faucet is leaking
Cause Solution
Clamp slipped on drain saddle preventing proper flow to the drain Align hole in drain saddle with hole in drain pipe.
Drain tube loops or dips creating a backup Shorten drain tube form faucet until smooth down hill flow to drain saddle.
Restriction in drain tube Remove gunk or food particles in tube or replace the tube. Just because you are getting water out of the drain tube does not mean that it is coming out fast enough. Any backup in the tube will cause the faucet to leak.

Disconnect drain tube and clean out restriction. (Food particles from garbage disposal).
Restriction in drain hole inside the hole on the back of the faucet. The drain hole in the base and on the rear of the faucet must both be clear and unrestricted. Clean as necessary.
Problem: Water does not taste or smell right
Cause Solution
Bad membrane Test membrane with a TDS tester meter. Replace RO membrane when below 75% rejection and sanitize.
Filters have expired Replace water filters. Should be replaced every 6 to 12 months.
Little water use Drain entire tank. Should be done once every week to keep stored water fresh.
System needs sanitizing Sanitize (see Sanitizing Instructions) and replace filters.
Problem: Little water from faucet
Cause Solution
Over pressurized tank Check pressure with specially calibrated air pressure gauge. When empty, tank pressure should be 7 PSI.
Incoming water pressure is below 40 PSI Increase pressure to 40 PSI. May require a pump. (Note that System usually takes 2 to 3 hours to completely filled)
Tank valve not open Open tank valve.
Bad water storage tank Replace storage tank, If not bad, check that tank air pressure is between 7 PSI when empty.
Filters clogged Replace water filters.
Kinked tube Un-kink tube. If damaged, replace tube.
"Fouled" membrane Replace RO membrane.
Problem: System is continually running
Cause Solution
Auto-shut off valve not working Replace auto shut off valve.
Low incoming water pressure Increase incoming water pressure to 40 PSI or better. A water pump will need to be installed.
Low tank air pressure. Check tank pressure with specially calibrated air pressure gauge. Fill to 7 PSI.
Tank bladder is ruptured. Is the tank heavy after draining out all water? Replace the tank.
Flow restrictor worn out Replace the flow restrictor.
"Fouled" membrane Use TDS tester meter to check membrane. Replace membrane when necessary.
Problem: Ice maker not working
Cause Solution
Ball valve to ice line is off Turn on ball valve, also check for any kinked tubes.
Ice maker handle in refrigerator is off Pull to down position to turn on.
Ice maker line frozen Thaw with hair dryer. Make sure you have a full tank of water before turning icemaker on.
Tube to refrigerator is kinked Find kink and replace tube.
Problem: No water out of refrigerator door
Cause Solution
1 quart reservoir not full. Hold down dispenser handle for approximately 2 minutes until water comes out. Make sure RO tank is full.
Problem: Makes water slow
Cause Solution
Normal R.O. process. Your RO system makes water very slowly. 4 gallon storage tank should be full within 3 hours.
Low water pressure Increase incoming water pressure. This may require a pump. Check for kinked tubes.
Filters plugged Replace water filters.
"Fouled" membrane Replace RO membrane.
Low Tank air pressure Check tank pressure with specially calibrated air pressure gauge. Fill to 7 PSI.

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